Straight Answers from StrAIT Advisors
Business IT Alignment (BITA) Triage
From ICS-Connect:
“When you know how to create a bond of mutual trust, you will connect with others long enough that you capture their attention and connect on a deeper level. More importantly, you will know who they are, what is important to them, and why they respond the way they do.”
Our BITA Triage offering helps our clients identify and prioritize their business IT alignment needs. It’s low cost, fixed-fee and fast. The triage engagement consists of two components:
BITA Assessment
- Voice of the Customer (VOC) survey of up to ten of your key staff. It is designed specifically for a BITA focus. It consists of an initial email questionnaire followed up with either a face-to-face meeting or telephone interview for clarifications. The interviews become the basis of either a Pugh matrix or a House of Quality diagram, whichever is most appropriate based on the details of the VOC.
- A stand-alone BITA assessment report including an analysis of the Voice of the Customer Survey and the communications assessment. With this report, the client has an actionable, qualitative tool which can form the basis for future projects.
Communications Assessment and Improvement
- A communications assessment by ICS-Connect to help your staff understand their individual communications style and improve how they communicate with others. This component also includes a coaching session by ICS-Connect. This exercise enables your team to be even more effective implementing the BITA improvements in your organization.